Experience | Max Simon

Category:

2025 - 2027 - BTS Cloud Computing

2 years

Lycée Guillaume Kroll, Esch-Alzette

Advanced technical degree in Cloud Computing
Specialized in cloud infrastructure and services

2021 - 2025 - Technical Diploma in IT

4 years

Lycée Guillaume Kroll, Esch-Alzette

Completed with honors
Comprehensive IT education and technical skills

2024 - Internship ITIC Douanes

6 weeks

Douanes, Luxembourg

Tasks

Installed and configured Windows operating systems
Reorganized patch panels

Tools Used

Windows Server 2022
Active Directory

What I Learned

Proper OS installation and configuration procedures
IT service desk and user support workflows

2024 - Summer Job - ITIC Douanes

4 weeks

Douanes, Luxembourg

Tasks

Account management and user administration
Prepared and configured workspaces for new employees
Hardware setup and software installation
Documentation of IT infrastructure changes

Tools Used

Active Directory for user management
Windows 11 workstation setup

What I Learned

User account provisioning and management
Workspace preparation best practices
Efficient onboarding processes

2023 - Internship ITIC Douanes

6 weeks

Douanes, Luxembourg

Tasks

Installed and configured Windows operating systems
Reorganized and labeled patch panels
Cable management
Hardware troubleshooting and maintenance

Tools Used

Windows Server 2022
Network testing equipment

What I Learned

Windows OS deployment and configuration
Network infrastructure organization
Professional IT documentation practices
Working in a government IT environment

2023 - Summer Job - ITIC Douanes

4 weeks

Douanes, Luxembourg

Tasks

Account management and user administration
Prepared workspaces for new employees
Basic IT support and troubleshooting
Equipment inventory management

Tools Used

Active Directory
Windows 11 workstations
Basic network diagnostic tools

What I Learned

Introduction to enterprise IT operations
User support and customer service skills
Basic account provisioning workflows
Professional workplace communication